At Paisley Flights, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
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To initiate a return, contact our support team at [email protected] with your order number and reason for return.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
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Once your return is received and inspected, we will notify you via email.
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If your return is approved, a refund will be processed within 5–7 business days to your original method of contact (e.g., confirmation email or text).
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Refunds are for the product cost only and do not include original shipping charges.
Exchanges
We do not offer exchanges at this time. If you would like a different item, please return your original purchase and place a new order.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Personalized or custom products
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Clearance or final sale items
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Items showing obvious signs of use or damage caused by the customer
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please email [email protected] within 48 hours of delivery. Include photos of the item and packaging to expedite the resolution.